Switch Host and now receive Error 500 – Internal server error

  • Resolved scouse84

    (@scouse84)


    14 years, 1 month ago

    Hi, just switched hosting company to 1and1 and now my site does not work.

    I uploaded all files via FTP and restored the database via Putty, and followed the codex guide for moving a WordPress site.

    the file structure perfectly mirrors the old server config and all directories and sub-directories have 755 permissions.

    However, when trying to access any url, apart form robots.txt and sitemap.xml I get this

    Error 500 – Internal server error

    An internal server error has occured!
    Please try again later.

    I can’t even log-in to wordpress. The site is https://www.addictmusic.co.uk

    Please help as 1and1 support is slow and ineffective

    Thanks,

    Chris

Viewing 3 replies - 1 through 3 (of 3 total)
  • govpatel

    (@govpatel)

    looks like its file and folder permission problem new might be using someother setting then your last host.

    Tom Leger

    (@tomleger)

    1and1.com doesn’t use PHP5 by default, which causes wordpress to fail with a 500 error for me a lot. This happens because of themes or plugins, not wordpress itself.

    To solve this, locate the “.htaccess” file in the directory with your WP files in it, and add a line.

    AddType x-mapp-php5 .php

    You’ll have to add this line to this file for each WP site you run. I’ve been 1and1 for a long time and overall they are OK, but this will come up a lot. Here’s their article about it: https://faq.1and1.com/scripting_languages_supported/php/5.html

    Thread Starter scouse84

    (@scouse84)

    Thanks for your help, all sorted now. I had to do a new WP install and then upload my old WP content folder and database.

    Then it worked, apart from the plugins. However I have added the line to the .htaccess and all is ok now!

Viewing 3 replies - 1 through 3 (of 3 total)
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