Swiping WooCommerce product gallery images is glitchy

Hi @shahzeb104,

Thank you for reaching out.

I understand you’re facing issues with your product gallery in your store. While it appears the issue may be related to compatibility between the Astra theme and WooCommerce on mobile devices, we’ll certainly try our best to help you resolve this.

As a first step, please ensure you’re using the latest versions of both the Astra theme and WooCommerce. Also, were you able to test out the issue from different browsers in your android device? I would also recommend testing out with different mobile operating Systems to see if it is across all mobile devices and letting us know your findings.

Please note that while this issue is only replicated on Astra and not the default themes, it limits the kind of support we may offer as Astra is a third-party theme.

I hope this helps.

Hi,

I’ll share my findings with you soon. Please keep this thread active.

Hi @shahzeb104,

I’ll share my findings with you soon. Please keep this thread active.

We’ll leave this thread open so that you can share any updates or additional information.

Looking forward to hearing from you.

Tested on different android devices using different browsers (Chrome, Firefox, Edge). Glitching issue appears in every scenario.

Tested on iPhone using Chrome and Safari. Glitching issue appears here as well.

This glitching issue is a consistent issue on both android and iOS, and on different browsers.

Hey @shahzeb104 ,

Thanks for clarifying!

Since the issue is resolved when switching to a default theme, such as Storefront, it indicates a conflict with the Astra theme. Typically, the mobile responsiveness is dependent on the theme you are using.

Please note that help with third-party plugins and themes is outside?our scope of support, and I do understand that you’ve already reached out to their support, however, you’ll need to touch base with the Astra theme developers to see if they’re able to find a solution here.

Cheers,

Astra team says they’re using the flexslider from WooCommerce only. I already shared their reply here. They’re saying this issue is not from their end. This glitch issue is a major issue from UX point of view and is negatively affecting my website.

Can you please look into this issue? Maybe this issue is from WooCommerce’s side.

Hello shahzeb104,

Thank you for your reply.

Please note that if this issue were caused by WooCommerce, it would likely be consistent across all themes. Since the issue is resolved when you switch to a theme other than Astra, it strongly suggests that the problem is related to the Astra theme, not WooCommerce.

I recommend reaching out to the Astra theme support team again with this information. They might need to investigate further to ensure compatibility with WooCommerce’s flexslider implementation or look into any specific customizations in their theme that might be causing the glitch.

Best regards.