Suspicious company

Dear [REDACTED PERSONAL NAME],

You are making a grave and false accusation against our business.

Sonetel is a Swedish company listed at Nasdaq First North in Stockholm. We have paying customers in 170 countries. And yes, we have most of our team in India. And yes, we do ask our customers to verify their identity.

This doesn’t seem to be a problem for our customers, as you can see in Trustpilot: https://www.trustpilot.com/review/www.sonetel.com

Feel free to contact me directly via Linkedin if you have any remaining doubts. https://www.linkedin.com/in/henrikthome/

Best regards,
Henrik Thomé
CEO and Founder

• This reply was modified 4 years, 9 months ago by Ipstenu (Mika Epstein).

@henrikthome Be careful there. It’s not a false accusation. You have a user saying “This SEEMS fraudulent”

That’s how they feel based on what they see. They’re allowed to have that feeling, and you’re allowed to refute with proof that you’re, y’know, not ?? But they did state facts about the situation, which you confirmed, and said those facts make them not trust you.

I’m removing the modlook flag, though, as the Plugin Team already told OP that we’re not removing the plugin. We do ENCOURAGE users who feel a company’s practice is suspect to speak up, though. And if you don’t feel comfortable with a plugin or company’s requirements, you should not use it. Which is totally fair.

@ipstenu Fair enough.

On a side note – for the record – we only ask customers to verify themselves if they use our global phone number service.

We have no such requirement for customers that only use the free chat widget.

Our global phone number providers – and the local telecom authorities – require us to identify subscribers, as phone numbers can be abused for phishing and other types of fraud. This forces us to be prudent in our KYC (Know Your Customer) process.

Despite our strict measures, we still get information requests from law enforcement agencies several times per week due to abuse. So there is not really room for us to lower our guard. If we can’t deliver the data required by local authorities when there
is an issue, then this would create serious issues for our providers, and eventually risk them losing their local licenses as operators.

Business ethics is particularly important to me (https://sonetel.com/en/its-just-business/), so the type of communication against my business as is provided in this review is something I can’t avoid taking personally.

This customer has via other channels now made it clear that they have no interest in having any dialogue with me to get any misunderstandings cleared – so I’ll rest my case.

Best regards,

Henrik

Developer first calls the review false accusations and the admits to the facts later. Trying to intimidate customers to give him a positive review. I suspect all the positive reviews posted in different places he mentioned above to advertise on www.remarpro.com platform are the results of this type of extortion as is demonstrated here.

There are host of other free reputable phone number companies who do not intend to extort customers or put them at risk of identity theft. I hope the Swedish and Indian authorities keeps a close loop with his company.