Suspended sending service

  • Resolved Cavor

    (@cavor)


    1 year, 11 months ago

    Hi,

    When I try to send newsletter, I have this message :

    L’e-mail n’a pas pu être envoyé en raison d’un problème technique avec MailPoet: L’e-mail n’a pas pu être envoyé : Le service d’envoi MailPoet a été temporairement suspendu pour votre site en raison d’une dégradation de la délivrabilité des e-mails. Veuillez contacter notre équipe de support pour résoudre ce problème.

    I had no problems with previous newsletters, and the statistics were correct (13.6%, 25.9%).

    Best regards

    I use paid version. Unable to contact you through your site.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Bruna a11n

    (@bruberries)

    Hi @cavor,

    I use paid version. Unable to contact you through your site.

    Are you referring to our form for paid users? What happens when you try to contact us through this form?

    Can you please let us know what’s the domain associated with your subscription so I can check your account and share more information with you?

    Thank you!

    Thread Starter Cavor

    (@cavor)

    Hi @nbruberries,

    I got a response via premium support. Problem is resolved. I was unable to delete this message. Sorry for the inconvenience.
    Regards

Viewing 2 replies - 1 through 2 (of 2 total)
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