Survey throwing 404 when saving

Dear @andresaddiction,

Thank you for your topic.

To assist you further, please provide us with the following details:

1. Let us know which version of our plugin you are currently using.
2. Please provide the WordPress and PHP versions.
3. Next, please record a short video demonstrating how you encountered the issue.
4. Send us the URL of the page where you are receiving the 404 status code message after saving.

One possible cause of the issue could be a conflict with other plugins.
Please do troubleshooting by deactivating the plugins one by one, to find the conflicting plugin.

Here is a useful link to help you with troubleshooting:
https://ays-pro.com/blog/how-to-troubleshoot-your-wordpress-website

You can make a DB Backup before making any changes for your safety (you can use UpdraftPlus).

Looking forward to hearing from you.

Thank you.

Hello, Jasmine! @hyenokian I have tried troubleshooting and it doesn’t seem to be a conflict with other plugin so I will share the information you asked. Thank you for your response!

1. Survey Maker plugin version 4.9.5

2. WordPress version 6.2.2 and PHP 8.1.29

3. Video on Google Drive: https://drive.google.com/file/d/1NICdzcHXTaJb5QFJZviTQV0B0bTErxlJ/view?usp=sharing

4. https://www.stemprofile.org/wp-admin/admin.php?page=survey-maker&action=edit&id=27

Let me know if there is a fix for this, I’m a bit in a hurry since it’s a client’s website and I need to do work for them. Thank you very much Jasmine!

• This reply was modified 2 months ago by andresaddiction.

Dear @andresaddiction,

Thank you for getting back to us.

I’d like to mention that we haven’t encountered this issue before, so it may be an individual case influenced by various factors.
For example, there could be a problem coming from PHP limitations, or HTML in your WP Editor.

Also, the problem may be connected to permalinks.
To address this, please follow these steps:

Go to Settings > Permalinks (you don’t need to save any changes).
Then, open the survey again and check.

If the issue persists, we will need additional information to investigate further.

In that case, please contact us via this form for further investigation of your case.
Our Dev Team is ready to look into your case and help you as soon as possible.

We look forward to hearing from you!

Thank you.

@hyenokian Hello again, Jasmine! Thank you for your quick response. Unfortunately after trying opening the Permalinks menu and going back to the surveys, the issue persisted. I will use the form you linked to. Thank you very much for your help!

@hyenokian Hello again, Jasmine! I am trying to upload the video I sent you on the form. It says it doesn’t accept .mp4 but doesn’t specify which formats are supported. Can you help me with this so I can convert and attach the screen recording? Thank you!

Dear @andresaddiction,

Thank you for your response.

You can use alternative methods to share videos with us.
Google Drive: Upload your video to your Drive and share the link by granting us access.
Imgur: Visit https://imgur.com/upload to upload your video. Once the link is ready, click on the “Copy Link” button and paste it into your email message.

As for the contact form, please include your questions there, and our support specialists will be happy to assist you further.

If you have any additional questions, feel free to reach out!

Thank you.

Thank you @hyenokian ! I have submitted the form with the same Google Drive I sent here in a past comment.

Dear @andresaddiction,

Thank you for submitting the form!

I appreciate you providing the Google Drive link again.
Our Customer Support team will review it and get back to you shortly.

If you need anything else in the meantime, just let us know!

Have a nice day!