Survey not showing on page

  • Resolved kaylag423

    (@kaylag423)


    1 year ago

    I published a survey, but I don’t see it on the page. I cleared my cache and viewed my page on a private browser not logged in. I have the free version, so all settings are default. Why won’t it show up? Your documentation doesn’t say I need to use the shortcode. That it should just show up after it is published. Is that correct?

    Survey page: https://snipboard.io/a24YJC.jpg

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Michelle D.

    (@devmich)

    Hi @kaylag423,

    Thanks for reaching out. I’m sorry for the trouble here!

    I took a look and noticed that there’s a console error which is likely why your survey isn’t appearing on your website. Here’s a screenshot: https://a.supportally.com/i/xOIPjw

    It looks like it’s being caused by another plugin. Here’s another screenshot: https://a.supportally.com/i/6PCsaS

    Would you be able to exclude UserFeedback files from being modified by the Site Ground Optimizer plugin? Once that console error is resolved, your surveys should work as expected.

    I hope this helps, but let me know if you have further questions.

    Thank you!

Viewing 1 replies (of 1 total)
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