Surecart Transaction Fees

  • Resolved Celeste

    (@celeste-9)


    6 months, 1 week ago

    Hello. I have recently installed Surecart for the first time. The setup process was easy and the shop looks great – thank you for that.

    However, I was very disappointed to discover on my first live transaction that there is a processing fee charged by Surecart, on top of the PayPal and Stripe fees. This transaction fee was not mentioned anywhere in the setup process, nor in the shop or payment processor settings, nor on the Surecart sales information pages, FAQ, or here on the WP repository plugin page. I had to dig down into the Surecart documentation, halfway down the “Understanding eCommerce Fees” page, to see that you charge an additional 1.9% transaction fee on all transactions.

    As a small nonprofit who only has a few products and no subscriptions, and where every dollar counts, this extra fee is a big downside for us. My question is: does the transaction fee apply to donations accepted through your software? Is there any way to recover this fee for nonprofits?

    Thank you for your time.

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  • Plugin Support Ivan C.

    (@ivanbsf)

    Hello @celeste-9

    Thank you for reaching out and sharing your experience with SureCart. We’re delighted to hear that you found the setup process smooth and that you’re happy with how your shop looks.

    We understand your concern regarding the transaction fees, especially as a nonprofit organization where every dollar counts. The additional 1.9% transaction fee is indeed mentioned in our documentation under the “Understanding eCommerce Fees” section, and we also list this information on our pricing page, specifically in the comparison table at the bottom. We sincerely apologize if this was not clear during your initial setup.

    The reason for this fee is that we’ve packed a lot of premium features into our Launch Plan (free plan). Unlike many other platforms, SureCart includes a wide array of features that typically require costly add-ons elsewhere. For example, if you were to use WooCommerce, a popular plugin, you’d need to purchase the WooCommerce Subscriptions extension, which alone costs around $279 per year. We’ve included similar subscription management capabilities and many other features at no extra cost within our free plan.

    We strive to keep SureCart accessible while still covering the necessary costs for maintaining our software, providing quality support, and ensuring the best possible user experience. The fees help us sustain these operations without compromising on the quality and innovation of the platform.

    Regarding your question about donations, the transaction fee does apply to donations processed through SureCart. However, we recognize the unique challenges that nonprofits face, and we’re always exploring ways to better support organizations like yours. Unfortunately, currently there isn’t a way to recover these fees.

    Please don’t hesitate to reach out if you have any other questions or if there’s anything else we can do to support your organization. We’re here to help and ensure that SureCart works as effectively as possible for you.

    Thank you for your understanding and for choosing SureCart.

    Best regards,

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