Support with a company staff

  • Resolved DeepBlue

    (@deepblue5)


    11 months, 4 weeks ago

    Hi

    Our clients are companies, so there are several people to deal with

    how can we get a single support account for a company, where several contacts (related to this company) can submit tickets and participate to all tickets

    that would be the perfect feature

    Fluent CRM already make it possible to have companies and contacts linked to a company

    so Fluent Support is supposed to have the same behavior ?

    thank you for your help

    aiming at making Fluent Support even better ??

    Have a nice day

Viewing 1 replies (of 1 total)
  • Plugin Support Mahfuzur Rahman

    (@mahfuzraynogor22)

    Hello @deepblue5,

    Fluent Support doesn’t natively support multi-user access or a group-based approach with a single account. However, you can create a dedicated user account, and then share the access credentials, including the Username/Email Address and Password, with all relevant users in your company.

    By doing so, all users can log in using the same account and submit their queries seamlessly. Moreover, this approach ensures that every user has access to all tickets, fostering collaborative participation in resolving issues.

    I hope you can understand. Thank you

Viewing 1 replies (of 1 total)
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