Support was shocking

  • I tried to get this plug-in working for over 2 months. Amazon support were superb in helping me troubleshoot the challenges — we got everything working from the Amazon side.

    Unfortunately, the plug-in support was shocking.

    The responses to my queries were cut’n’paste blocks of text that weren’t customised for my queries.

    In the end, and I quote, my question to support got a “You should Google that” response.

    Reading between the lines, I think that was their way of saying “go away”. ??

    I requested and received a refund for my purchase. Disappointing.

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  • boostwpcom

    (@boostwpcom)

    This is Chris Guthrie, I’m one of the co-founders of EasyAzon. This is definitely not the level of support we want to provide.

    I know this thread was shared a few months ago but I’d still like to ensure we don’t have this occur again in the future.

    If you want to send me a direct email I’ll look into your specific request to see where we failed. chris at thgwebmedia.com is my personal email address.

Viewing 1 replies (of 1 total)
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