Support Tickets not working

Hi there,

I have tried to submit a ticket to Support for this theme twice but it keeps showing up as an error. Could you please have a look at your Support Ticket contact form as it is not working correctly.

My query is this:

I am trying to add a Klaviyo newsletter sign up to my Mezmerise theme. I have added the Klaviyo plugin and integrated it successfully with WordPress. However, I cannot add the embed code (which is a <div> code) to the sign up section within the theme customiser as it requires a shortcode.

Please can someone help with this as it seems more of a theme issue than Klaviyo issue.

Thanks
Evie

The page I need help with: [log in to see the link]