Great plugin, and finally support

  • oninitiative

    (@oninitiative)


    8 months ago

    The plugin is very useful for our purposes. Only thing I’d recommend is enhancing communication between support from the website and developers. I asked for a critical fix to support through the chat support, the representative told me they would open a request to dev for this, then some days had passed and still no results. Finally, it took to write one bad review first to get the management team’s attention. Now, after 15 days, the critical fix is finally deployed. Thanks!

    • This topic was modified 7 months, 4 weeks ago by oninitiative.
    • This topic was modified 7 months, 4 weeks ago by oninitiative.
    • This topic was modified 7 months, 4 weeks ago by oninitiative.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hello @oninitiative

    We know this thing and we have aligned this work also, we are releasing update this week, and this is aligned to be fixed

    We are very sure this will be completed in this upcoming update,

    If you want to be done quickly for you, connect to support team, we will do this for you,

    If possible please change review right now or after update

    Thank you for your cooperation

    Regards,

    Thread Starter oninitiative

    (@oninitiative)

    Thanks for getting this finally resolved, we have updated our review!

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    There maybe delay sometimes, due to various reasons, but we are also happy that you can proceed with your work and good business

    We are hoping will help you in future also, whatever we can

    Thank you again!

Viewing 3 replies - 1 through 3 (of 3 total)
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