Support + Support + Support

Subject: Lack of professional support

We would be very, very, very happy if someone at your so-called “professional” support would also take care of the tickets we create on behalf of our customers. The problem concerns meanwhile more than 70
of our customers. This time it is again about the annoying topic “Fonts and Google”.

We recommend to all our customers that they buy Elementor licenses directly from you, saying that they are supporting a great company. We think it’s a pity that we get something like this in return. This is not ok. Especially we don’t understand the sense, you patch one website and we patch dozens of others … Is that not in your sense? Doesn’t it also save you time?

First ticket we created for you on 08/03/2022 … next ticket was created on 08/13/2022. Please take care of it. This is a “yet” friendly request. If nothing happens in the next few days, please understand that we will escalate this to your and our management. Please note that in the case of no response, we will file a claim for damages on our part and on the part of our customers. This can go so far that we will charge you for the migration to other PageBuilders.

We are not the “only” customers/agency having these problems with your support. You know this and we know this.

Likewise, we ask that you refrain from making any excuses about this issue and how long it will take to respond. As mentioned, we serve many customers who use Elementor and their excuses have simply become embarrassing and untrustworthy.

Nevertheless, best regards combined with the hope that now and in the future there will be no delays for weeks in answering the tickets.