Support Staff Excessively Rude

It didn’t work out of the box and the first response of their staff was a somewhat rude answer, stating that they had “no idea” what I was talking about, & that I should just read the documentation.

I replied, apologized for being unclear, which I wasn’t but was trying to be polite. The second response was EXTREMELY rude, stating that they “don’t offer support for free” & that I should buy their products first.

I’m sure it must be difficult to answer thousands of questions daily, but there is NO excuse for refusing to answer a simple question in a courteous, professional manner.