Best multilingual plugin ever.

Hello,

You’re right. We should have been able to get back to you sooner and we’ll try to improve this in the future.

The ticket arrived at the end of our work day Thursday and we’re not really making it clear that we’re not working Fridays. Again, this is something we’ll try and improve in the future so you or our other clients don’t have to go through something like this.

This wasn’t helped by the fact that the issue itself was rather hard to debug and it was probably caused by database memcache on the server side. We’re still investigating to see if there is something we can improve on our plugin side so if something like this fails perhaps we can detect it in the plugin and give better notifications to our users.

Again, I’m sorry you had such a bad experience and we’ll try and do better in the future!

I agree totally with you. The root cause of the problem was database memcash that made my translation dissapear. let me make this clear I gave you 2 stars because of support delay. But you plugin in its category is by far the best. As i consider 2 types of multilingual plugins for WP on one side the type where you have To duplicate all your pages. WPML and polylang and on the other side the type where your translations are directly saved in database. Translatepress weglot gtranslate i tried all these (2nd type) and your plugin is by far the best and i Find it unfair To see you have 20.000 dowloads and plugins less better than yours have 5 times more downloads. So you guys if you really want to grow bigger with your awsome plugin please invest in Support. Make live chats like for GTranslate… that was my small piece of advice

After saying all i Said and knowing how efficient and user friendly your plugin is i can just not leave my rating the way is. And knowing my problem was not due To your plugin but was server related. I just give you your 5 stars thanks To great multilingual plugin. And cheap price ( i forgot that one)