Support Reply Email

  • Resolved skarjune

    (@skarjune)


    1 year, 8 months ago

    Able to receive incoming emails with a GSuite account using Google OAuth Setup – (Incoming). With Cloudways hosting able to setup SMTP for WordPress use. But while Outgoing messages do function, they do not use the Support Reply Email configured, but instead use the primary admin for the GSuite account. Have tried some permissions on Google Cloud, but nothing works. What am I missing.

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  • Plugin Author ELEXtensions

    (@elextensions)

    Hello @skarjune,

    Thank you for reaching out to us. After reviewing your query, it appears that the issue you are experiencing may be related to the configuration of your hosting server. We suggest that you double-check that you have entered the correct email address in the email settings of our plugin, as shown in the screenshot below.

    https://prnt.sc/d9hmRoBbE4Rn

    If you have confirmed that the email address is correct, we recommend that you contact our support team with access to your site. Our team will be able to log in and investigate the issue from our side, ensuring a prompt resolution.

    Thread Starter skarjune

    (@skarjune)

    Thanks for the speedy advice. Yes the Cloudways SMTP connection was not good, switched to a WordPress plugin and also adjusted my GSuite Gmail API config, and it works with the custom support@mydomain… account nicely.

    Plugin Author ELEXtensions

    (@elextensions)

    Hello @skarjune ,

    Glad to hear that everything is functioning well. If you have any further questions or concerns, please don’t hesitate to reach out to us. We’ll be happy to assist you in any way we can.

    Thank you for choosing our plugin for your customer support needs.

Viewing 3 replies - 1 through 3 (of 3 total)
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