Support Procedure

  • I am considering using your plugin yet on all three issues reported there are NO solutions posted. Two are marked as resolved, but not how. The other has no mention of resolved or not. Of great concern to me is that in two of these the first response seems to be “we have noted your issue and will be back in touch in a week”. A week is a lifetime when it comes to issues with payments. If payment issues can’t be handled right away then the chance to loss immediate income is very high and losing customers forever even higher. Posting what the problems were and how they were resolved would provide some sense of trust and reliability but not knowing what was found and fixed leaves a sense of unease to give this plugin a try, even though it is my bank encouraging me to do so.

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  • Plugin Author cloverecommerce

    (@cloverecommerce)

    hi Africallion,

    Sorry for confusion here ! Issues reported were not actual issues as current plugin do not support order to sync up with clover. its only charge base and clover eCommerce team has noted for future development down road map and worked with every open question via email or ref. with other threads as some sensitive information we can share on support thread.

    hope this clarify things ! always send email to [email protected] for further details on new features and update.

    –
    Clover eCommerce Team

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