support problem

  • Resolved stefanozinnanti

    (@stefanozinnanti)


    3 years, 10 months ago

    I am your customer, I bought a Premium license in April 2020. Now I have a problem with your Wordfence. My site is a marketplace and I noticed that when vendors enter their store they can’t insert text because the save changes button is locked.
    I tried to turn off your plugin and saw that after every thing works. Dokan plugin technicians also told me the same thing that wordfence give this problem.
    Also, a very serious thing that I have reported to several wordfence emails that my profile for Premium support is blocked or non-existent since last year. But no one ever answered me.
    If again I will not have any response I will turn down Wordfence and put another plugin to protect the security of my site and have more constant and ready assistance.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WFAdam

    (@wfadam)

    Hello @stefanozinnanti and thanks for reaching out to us!

    If you could please send an email to lockout @ wordfence . com and provide your email address that is on the account or username, we can assist you!

    I would like to help you get your account situated before we troubleshoot your issue.

    Let me know if you have any issues!

    Thanks!

    Thread Starter stefanozinnanti

    (@stefanozinnanti)

    Ho inviato una email a [email protected] 4 giorni fa.
    Inoltre ho inviato delle email a Wordfence?Security?Team; [email protected]; Wordfence?Premium?Support pur di avere una risposta

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘support problem’ is closed to new replies.