Support PRO inexistant !!

  • Resolved reskatorfr

    (@reskatorfr)


    6 years, 1 month ago

    Bonjour,
    Je sais que ce lieu n’est pas destiné au support de la version premium, mais je n’ai pas d’autre choix :
    J’ai fait une demande de support sur le site il y une dizaine de jours : toujours pas de réponse.
    J’ai utilisé le formulaire de contact à deux reprises : aucune réponse.
    Que faut-il faire pour obtenir un support ?

    Hello,
    I know that this place is not meant for the support of the premium version, but I have no other choice:
    I made a request for support on the site there are ten days: still no answer.
    I used the contact form twice: no answer.
    What does it take to get support?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter reskatorfr

    (@reskatorfr)

    Et comme vous pouvez le constater, une semaine plus tard : toujours pas de réaction, toujours pas de réponse. ??

    And as you can see, a week later: still no reaction, still no answer.

    Philipe, they haven’t answered my 3 support tickets as well …. and I’m also PRO with 2 licenses. Sad. I’m looking for other plugins.

    Seb

    (@sebastienrenaudeau)

    Hello,
    Did you have any answers since last months ?
    I have to renew my license in 10 days but I am worried about all these negative returns.

    Bonjour,
    Avez-vous eu des réponses depuis ?
    Je dois renouveler ma licence dans 10 jours mais je m’inquiète de tous ces retours négatifs.

    Thread Starter reskatorfr

    (@reskatorfr)

    Bonjour Sébastien,
    non, aucune réponse depuis tout ce temps :-/

    Hello Seb,
    no, I have not received any response since all this time.

    Hello,
    me too : 2 messages weeks ago about a issues on backup files on 2 of my websites.
    it’s really annoying…

    Hello,
    Julio is coming back from severe health problem.
    He will surely answer to you asap…

    Hope you will understand

    Thread Starter reskatorfr

    (@reskatorfr)

    I understand, and this is very good news.
    We do not control our health…
    Welcome back to Julio ??

Viewing 7 replies - 1 through 7 (of 7 total)
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