Support on jetpack.com not available for paid customers

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @jamescl

    There definitely is support for paid users of VideoPress. When you’re signed into WordPress.com, in the upper right next to the notification bell, there is a question mark, if you click that and go through the prompts there you should be brought to where you can submit a ticket.

    Could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Thread Starter jamescl

    (@jamescl)

    hi,

    there’s no question mark on jetpack.com – do you mean the wordpress.com?

    This is what I see – https://pasteboard.co/PqB6YgXt7jWz.png – I’ve now cancelled my sub for videopress, but the message and upgrade button were there when I had purchased the sub.

    • This reply was modified 1 year, 11 months ago by jamescl.
    • This reply was modified 1 year, 11 months ago by jamescl.
    • This reply was modified 1 year, 11 months ago by jamescl.
    Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi there –

    Sorry for the confusion, the button would have shown up on WordPress.com as mentioned in the response.

    It seems like you may not have been logged into the purchasing WordPress.com account, but it is hard to say without the site URL.

    Since the plan has been canceled, I’m going to mark this ticket as resolved.

Viewing 3 replies - 1 through 3 (of 3 total)
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