Support of the site does not answer

  • Resolved penseelibre

    (@penseelibre)


    2 years, 5 months ago

    I’ve been trying to buy your plugin for 2 weeks without success.

    I contacted the site without success nobody answers

    since my last request my payment card has changed and is recent.

    ask
    “EU vat number

    i have nothing like that !

    Errors have occurred, please validate your input and re-try. Error details:

    Your card was declined.

If errors persist, please contact customer support

    sorry but my card i a new one and ok

    • This topic was modified 2 years, 5 months ago by penseelibre.
    • This topic was modified 2 years, 5 months ago by penseelibre.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Stefano Lissa

    (@satollo)

    Hi, this is not the right place to ask for support for purchases on an external site. Anyway, the TNP administration reported to me they already answered your requests, could be you didn’t receive them? The payment gateway is refusing your card, you should check with your bank if there are problems with Stripe or you can try PayPal. About the EU VAT, is required only for companies in EU.

    Stefano.

    Thread Starter penseelibre

    (@penseelibre)

    i live in France
    and i have no VAT : autoentrepreneur in france no afficliate at a vat

    Plugin Author Stefano Lissa

    (@satollo)

    The VAT is not mandatory.

    Thread Starter penseelibre

    (@penseelibre)

    my cart is realy ok : I bought a refrigerator in the afternoon through the net on “conforama”.?

    my bank card is without problem and moreover recent
    I make my daily purchases with only this means of payment everywhere for example in the large surfaces (Carrefour, GIFI, etc)

    Thread Starter penseelibre

    (@penseelibre)

    it’s your site security that is not working
    I have already tested this security plugin and it has always given me problems

    Thread Starter penseelibre

    (@penseelibre)

    I pay for my shipments of products through the Post Office every day on
    https://www.laposte.fr/colissimo-en-ligne

    no problem

    it is your security wrong

    Plugin Author Stefano Lissa

    (@satollo)

    Hi, I have no doubts your card is ok. And we do not process payments, they’re processed by Taxamo/Stripe/Paypal even if started from our site. Our security plugin is Wordfence and in no way it is connected to the payments.

    Please, this forum is provided by WP.org for support of the Newsletter plugin hosted here and free. Other issues should be reported elsewhere, for example in the forum of https://www.thenewsletterplugin.com.

    Thank you for your collaboration.

    Thread Starter penseelibre

    (@penseelibre)

    your support site no answer

    and i have no paypal

    Thread Starter penseelibre

    (@penseelibre)

    it is well forced and constrained that I had to pass by Paypal because paypal is racist and supports financially all the extremists it is enough for you to read on wikipedia
    https://fr.wikipedia.org/wiki/PayPal

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Support of the site does not answer’ is closed to new replies.