Support notification

I’m not sure I understand your question. The plugin does send e-mail notifications every time a reply is added.

Yes

I still don’t understand what the question is ??

Thank for your reply
My question: when administrator reply to a topic, the user whom created topic receive a notification or message buddypress ex: admin reply to your topic #457

I’m sorry if I understood the question wrong, but there is no integration between Awesome Support and BuddyPress.

Awesome Support sends e-mail notification when new tickets and new replies are posted, but no link with BP here.

Yes, i want this e-mail notification arrives in buddypress message. I’m looking for a function to make it

Well in this case you will need to create a custom function. What you want to do is hook on those 2 hooks:

• wpas_open_ticket_after for new tickets
• wpas_add_reply_after for new replies

For each scenario you’ll need to determine what to post and where to post in in BuddyPress.

Thank you. but I don’t know how i can write and send this in buddypress. Please write for me or give me an exemple.

Hi Julien, i wrote the function
<?php
function custom_filter_notifications_get_registered_components($component_names=array() ) {

if(!is_array($component_names) ) {
$component_names=array();
}

array_push($component_names,’custom’);

return $component_names;
}
add_filter(‘bp_notifications_get_registered_components’,’custom_filter_notifications_get_registered_components’);

function custom_format_buddypress_notifications($action,$ticket_id,$secondary_item_id,$total_items,$format=’string’) {

if(‘custom_action’ === $action) {

$custom_link= ‘/contact’;
$custom_text=’We have replied to your ticket’;

if(‘string’===$format) {
$return=apply_filters(‘custom_filter’,’‘.$custom_text.’‘);

}else{
$return=apply_filters(‘custom_filter’,array(
‘text’=>$custom_text,
‘link’=>$custom_link
),$custom_link, (int)$total_items,$custom_text,$custom_title);
}
return$return;
}
}
add_filter(‘bp_notifications_get_notifications_for_user’,’custom_format_buddypress_notifications’,10,5);
function bp_custom_add_notification($ticket_id,$comment_object) {
$author_id=$post->ID;
bp_notifications_add_notification(array(
‘user_id’=>$author_id,
‘item_id’=>$ticket_id,
‘component_name’=>’custom’,
‘component_action’=>’custom_action’,
‘date_notified’=>bp_core_current_time(),
‘is_new’=>1,
) );
}
add_action(‘wpas_add_reply_after’,’bp_custom_add_notification’,99,2);
?>

Work fine but How can i take a link directly to a ticket when i click in notification ?. That will be very good if you will add this function in plugin core.

To link to a ticket you just need to use the WordPress core function get_permalink() and use the ticket ID (the post ID in fact) as the parameter.

I tried but does not work. the link returns the same page