Support not possible for premium plugin

  • Resolved fraukoenig

    (@fraukoenig)


    1 year, 2 months ago

    Hi there, we’ve got a restricted website with BuddyBoss and LearnDash for our community with different onlinecourses. Now we have issues with scheduled actions on subscriptions (paid plugin!) and cannot open a ticket or the chat within our WooCommerce Account.

    We get this: “We couldn’t get the System Status Report from your site. Please try again. If the error persists, choose option “Enter website address manually” in the Website dropdown and provide the System Status Report manually.”

    Is this a joke?

    We wrote an email to WooCommerce but didn’t get an answer.

    What can we do?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Saif

    (@babylon1999)

    Hello @fraukoenig,

    Sorry to know you’re not able to contact us via email.

    We get this: “We couldn’t get the System Status Report from your site. Please try again. If the error persists, choose option “Enter website address manually” in the Website dropdown and provide the System Status Report manually.”

    What happens when you try adding it manually? Also, feel free to reach out about this via live chat.


    Link to image: https://d.pr/i/bwrLUf

    Look forward to hearing back from you.

Viewing 1 replies (of 1 total)
  • The topic ‘Support not possible for premium plugin’ is closed to new replies.