Support not answering for our requests

Hi, is this the shortcode you sent to us?

[bsk-pdfm-category-ul id=”26″ order_by=”date” order=”DESC” tags=”SPECIFIC” tags_specific ul=”17,18″]

We received it on Tue, Feb 20, 3:52?AM and we replied you the changed shortcode on Tue, Feb 20, 9:17?AM

[bsk-pdfm-category-ul id=”26″ order_by=”date” order=”DESC” tags=”SPECIFIC” tags_specific=”17,18″]

It seems you missed the email we sent you?

we replied to you about 6 hours after receiving your email.

I found the email you used is your enterprise mail, maybe it is not stable to receive our mail? We just sent you mails again to contact you. We send mails to your enterprise mail and gmail.

• This reply was modified 8 months, 3 weeks ago by bannersky.

Hello, I cannot see your emails and usually the answers from the support appears on the ticket that I open here in this WP forum..

Thank you.

Please check the emails timestamp from: https://bannersky.com/client-assets/client-missed-email-2.png

We responded to you approximately 6 hours after receiving your email. But you didn’t answer us.

We thought you might have resolved the issue with the fixed shortcodes in our email until we saw your comment here.

Then we contacted you again, but you still didn’t get back to us. We thought it might be because your business email was not good, so we contacted your gmail again. https://bannersky.com/client-assets/client-missed-email-1.png

We are very sorry that we could not contact you as soon as possible and help you solve the problem. If you encounter another situation where you contact us but do not receive a response, please contact us again and we will try our best to contact you.

• This reply was modified 7 months, 1 week ago by bannersky.