Support non-existant

  • I have a problem with the product pages not displaying correctly in both the free and paid versions of Materialis ever since the last wordpress update. I have contacted the support and have been told that they won’t support the problem, won’t do anything to look at the page and supply me a fix, that I am stuck with it and if they get more complaints from more customers they may make an update, but it’s not guaranteed and there’s no eta if they were to. In so many words they made me understand that if I want a functioning theme, I must go to a totally different developer. Blown away by the lack of support especially with how much their website tries to sell you on their supposed great support. I won’t be renewing, and immediately am shopping for a better theme today so I can make some sales with my website.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Theme Author Extend Themes

    (@extendthemes)

    Hello @thepaddycaddy,
    Firstly we’d like to extend an apology for the misunderstanding regarding the WooCommerce templates update issue.
    We are constantly updating our products to make sure that they continue to work as expected, thus you can rest assured that the desynchronization between the WooCommerce templates and our theme templates should not affect the proper functionality of your website.
    As stated in the last email we’ve sent you, we have looked into your website further and we may have been able to find a solution to your issue. We would kindly ask you to add this CSS snippet in your Customizer > General Settings > Additional CSS:
    .single .woocommerce-page-content.no-title.col-sm {
    max-width: 100%;
    }
    .widget.widget_block {
    max-width: 100%;
    }
    .wp-block-jetpack-tiled-gallery {
    max-width: 100%;
    }
    [data-widget=”second_box_widgets”] {
    max-width: 100%;
    }
    .pswp.pswp–open {
    z-index: 100000;
    }

    Please let us know if the CSS snippet above resolved the issue for you.

    Theme Author Extend Themes

    (@extendthemes)

    Hello @thepaddycaddy,

    We’ve received your email letting us know that the CSS snippet we’ve provided you with resolved the issue and we’re very happy to hear that this is the case.

    Taking into consideration the fact that this was most likely caused by one of the plugins installed on your website, and that it was resolved using the snippet our support team has provided you with, we would kindly ask you to reconsider the review you have left us.

    Do not hesitate to get in touch with us again should you require any further assistance.

    We wish you a lovely day ahead!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Support non-existant’ is closed to new replies.