support, no support

  • i have some issues with header and footer, i posted my question in facebook bb, and facebook ultimate addon. since i could not get a real answer for the crash, meaning what i design as footer and header, changes the design to item lists. i then submitted my question to the bb team, it is more than a week, i did not still got a response from the bb support group.
    it would have been nice to let their customers know if even they have received the email and processign and trying to answer my question.
    THIS IS NOT FAIR FOR PEOPLE WHO BUY THEIR BUNDLES, WITH EXPECTATIONS, THAT THEY HAVE A SUPPORT FROM THE BB, AS THEY SAY IT THEY PROVIDE SUPPORT FOR ONE YEAR.
    PROBABLY, THEY ARE GOING TO ANSWER AFTER A YEAR, WHEN THE LICENSE IS EXPIRED

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor RobbyMcCullough

    (@robbymccullough)

    Hey, Mark. Sorry to hear you’re having trouble.

    When you fill out a support ticket on our site (https://www.wpbeaverbuilder.com), we’ll immediately send an automatic response, then we usually reply within 24 hours. Unless there’s some sort of technical hiccup, we never fail to respond to support tickets.

    If you’re using Ultimate Addons for Beaver Builder, their support system is different from ours. I will refer them to this thread to make sure aware that you contacted them.

    Can you do us a favor and double check your spam folder for our response, and or, can you send me an email from the same email that you sent your ticket from? We’re happy to look into this and try to find out what happened.

    Sorry again for the trouble.

    robby at wpbeaverbuilder dot com

    Plugin Contributor Brainstorm Force

    (@brainstormforce)

    Hi Mark,

    This is Sujay from UABB team and so sorry to see your trouble.

    I would suggest you to submit an official support ticket from website if you are looking for a help from developers. Facebook groups are mainly for user discussions and no matter how much we as developers try to keep track, some posts there might be missed.

    https://www.ultimatebeaver.com/contact/

    Regards,
    Sujay

Viewing 2 replies - 1 through 2 (of 2 total)
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