SUPPORT NEVER ANSWER

I ordered the $99 plugin and specifically I needed to be able to do multi-day events and recurring events.

I discovered the following bug: If you search for a multi-day event without selecting the first day of the event (ex day 2 or 3) then the event does not display.

If you search for a recurring event (e.g. every week) other than the first occurrence (e.g. week 2 or 3) then the event is not displayed.

I contacted support who initially told me “that’s normal, that’s how the software works, if you want it to work differently you need to make a customisation request”.

I insisted, explaining that this was necessarily a bug and absolutely not “normal”, and the response was “give me a day or two to check with the developers and I’ll get back to you”.

Today is 7 July 2023 and their last message was dated 7 June. I’ve sent 11 reminders in between, and no one has ever replied.

I opened a new ticket on 23 June, and I still haven’t heard anything.

Is anyone still alive? Is it just a scam, given the price?

I’ve tried everything, and I have no choice but to leave such an unfavourable review when I’ve seen a new release that doesn’t solve the problem at all.