Support needs to actually support

  • I have used Updraftplus for a long time with no issues, it worked great. I just started having some issues with it backing up completely, so I went over to support for help. I never received any help. I am actually still waiting for a reply and its been 3 days. I am currently using the free version, and I will not upgrade to the paid version ever if the support isn’t going to be given with the free version. I am waiting on this backup to complete my redesign on my website. I am now disappointed and frustrated. I will have to switch plugins if no one with updraftplus is willing to help me. UPDATE: I have deactivated the Updraftplus plugin and purchased a new backup plugin for my site due to the lack of support.

    • This topic was modified 4 years, 8 months ago by hawdesign03.
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  • Plugin Author David Anderson

    (@davidanderson)

    Hi,

    Looking at your support thread – I can see that you posted on a Friday. Our paid support team got back to you on Monday when offices opened, which I think is very reasonable when offered as a free service.

    Looking at the log you’ve posted …

    0571.887 (1) Google Drive: Upload error: Operation timed out after 60000 milliseconds with 0 bytes received (line: 117, file: /home1/heathgq3/public_html/wp-content/plugins/updraftplus/includes/Google/IO/Curl.php)

    … the problem there is that your web hosting has intermittent connectivity problems connecting to Google.

    David

    @davidanderson You have the patience of a saint.

Viewing 2 replies - 1 through 2 (of 2 total)
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