Support locked – woocommerce.com account

  • Resolved kajahal

    (@kajahal)


    4 years, 2 months ago

    Hi, today I created new account to buy something on woocommerce.com.

    I added our company VAT number, yet i was charched VAT.

    I tried to access support but with no luck. I only get the message: In order to access this section of your account please verify your email address.

    I already confirmed my email. Tried to log out and back in. Nothing works…

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Senff

    (@senff)

    Hi @kajahal

    There are currently some issues going on with the VIES database, which causes problems for WooCommerce.com to check VAT statuses/numbers.

    In order to check your account status, can you tell us your WooCommerce.com username? We can then look it up for you and see what might be wrong.

    Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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