Support Issues LACK OF

  • Resolved phil1ooo

    (@phil1ooo)


    7 years, 6 months ago

    Hi

    I have been at this issue for weeks now as the page niftydesk sets up upon activation can’t be altered or customized and the default looks a mess. There is no shortcode in the page and no shortcode provided to change the page.

    The editor sees the page as being blank which means making changes to it is impossible.
    And in settings under theme it states the path which also states that the path is not available. Niftydesk is setup to use it’s own theme path which is causing issues, They should use the same path as every other plugin developer to avoid issues like this.

    I have contacted the developer directly and all I got a couple of weeks ago was that he was sorry it took so long and that he would look into this right away, this was 2 weeks ago and every attempt to contact him since has been to no avail.

    If anyone is using this and can help please do so as the plug-in it’s self is great and it’s just getting it work with theme that is the issue or at least correcting the paths that niftydesk is using.

    Obviously can’t rely on the developers to solve this.

    Help required please.

    Cheers

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Jarryd Long

    (@jarryd-long)

    Hi @phil1ooo

    We sincerely apologize for the delay and lack of support you’ve received. It appears that some responses from both sides of the conversation got lost along the way.

    I’ve mailed you directly now from my own email address to resolve this for you as soon as possible.

    Once again, I apologize profusely for the frustration caused.

    Thread Starter phil1ooo

    (@phil1ooo)

    The problem with this is I have heard it all before (a few times) from you guys and still nothing is done (all I ever get is apologies and never any action) . Now I have provided everything asked for once again, the rest is up to you.

    When/if you finally fix this I will mention it here as well.
    Cheers

    Plugin Contributor Jarryd Long

    (@jarryd-long)

    Hi there

    I can assure you we will have this fixed for you ASAP. My apologies for the back and forth on this.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Support Issues LACK OF’ is closed to new replies.