Support is the absolute WORST!

I hate that I am leaving my first negative review, and was really hoping I wouldn’t have to, but I’ve been left hanging by MailPoet support for too long.

MailPoet cut off my service because subscribers with non-working emails caused a “high” bounce rate.

OK.

But after deleting the old subscribers causing a high bounce rate, I contacted MailPoet support and told them, and then asked if they would now reinstate my account. They responded with this message:

“We do our best to support all of our users, but a faster support is part of the Premium features, so we prioritize paying users. We will follow up with you about your account via email, okay?”

That email literally explained what I had already done, and then for me to contact them back when I had done it, which I have been doing for the past 5 days – 7 days if you count the very first message I sent telling them that I’ve already taken care of the bounced subscribers.

The real slap in the face is that it’s been 7 days now, and I finally got a support response this morning to, get this… check for their email from 5 days ago:

“Can you kindly check that email inbox for that email? Kindly let us know if you received this email. Looking forward to hearing back from you.”

OMG… really?!

Granted, I do have the free version – but because I don’t have more than 1,000 subscribers and don’t use Woocommerce. Why should I pay $10 a month just for “priority support”, especially when other forum users and reviews say it’s the same awful service? No thanks.

Just read the 1-star reviews before signing up for this service. There are some from premium users, as well.

Support for this plugin is the absolute worst, and I’m currently looking for a replacement.