Support is Terrible

  • Whenever I’ve submitted a support ticket, about 50% of the time I get no response whatsoever. And the other 50% of the time, it takes at least 24 hours for EACH response. In other words, it would take me 8 days to have a “conversation” where I said 4 things and they said 4 things. Meanwhile, my emails were not working the whole time. And there is no live chat or telephone number to call. I was very surprised to see such a poor level of support from a plugin with so many downloads. Very disappointing. Not worth paying for this plugin if you expect or require the most basic level of support.

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  • Hi @warrenp,

    We are sorry to hear that you weren’t fully satisfied with our support. I appreciate your insights and feedback!

    I want to let you know that this is an issue we are actively working on addressing by putting more eyes on our support inbox. We appreciate your honest feedback and we’ll be sure to use it to keep improving.

    While you are correct that we don’t currently offer phone or live chat support, I have reviewed your most recent tickets, and I am glad to see that the issue you were experiencing is now resolved.

    Please reach back out to our support anytime if you need further assistance.

    Thank you!

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