Support is terrible!!!

  • I have used this plugin for 2 years, and every time I needed support, I got the runaround with NO answer.

    I even purchased their expensive Addon’s and still got the runaround when I ran into an issue.

    The last straw is when I updated their latest version and could no longer reply to a new forum post and I even asked for the previous version, I didn’t receive an answer.

    Time to get a new forum plugin!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author gVectors Team

    (@gvectors-team)

    Hi @naomibuch,
    Thank you for the review. wpForo support is one of the best support for sure. You can read all reviews and see that. We’ll solve you issue as well, just follow the instruction and be in touch.

    Your case is a specific case, and you have been already informed that you have lots of JavaScript errors in your website. That errors kill all other plugins’ front-end functions. Here is your support topic: https://wpforo.com/community/how-to-and-troubleshooting-2/wheel-keeps-spinning-and-wont-let-me-reply-after-update/paged/2/#post-57687

    Good news!
    We found the problem maker! Please do the following steps to fix all your website issues:

    Solution:
    All problems come from “Breeze CACHE” plugin you’re currently using. This cache plugin has minified the HTML/CSS/JS and crashed almost all plugins JS functions. So wpForo doesn’t have any chance to work after all it has done. Please navigate to Breeze Settings admin page, go to Advanced Options Tab, and put the forum page URL with “*” in the “Never Cache these URLs” tetarea:

    community/*

    Then delete all caches, navigate to forum front-end and press Ctrl+F5 to reset the browser cache.

    Please let us know the result. Also, press Ctrl+U on forum front-end and make sure the page is not cached, and this line doesn’t exist for the forum page:

    As additional information, please read this FAQ topic to see why wpForo doesn’t need cache plugins: https://wpforo.com/community/faq/wpforo-and-cache-plugins/

    Plugin Author gVectors Team

    (@gvectors-team)

    Here is the documentation, it says you should put both versions of the page int “Never Cache these URLs” textarea: https://buildwoofunnels.com/docs/checkout-pages/caching/breeze-cloudways/

    community/
community/*
    Thread Starter naomibuch

    (@naomibuch)

    Hello.

    I tried that initially among other things, and it still didn’t work, I have deactivated the plugin and moved on, thank god my website is new and don’t have many users yet!

Viewing 3 replies - 1 through 3 (of 3 total)
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