Support is prompt, relevant and easy-to-understand!

  • The speed and quality of support I’ve received from Erika and Anton has been both impressive and very much appreciated. As a new user, I struggled with creating the initial campaign, AND with integrating OptinMonster with my ActiveCampaign services.

    The learning curve with a new plug-in can be steep. The ‘Help / Support’ pages can seem like an impenetrable maze. I needed specific help with specific challenges.

    Each time I reached out for personal support, (1) I received an immediate automated response (letting me know my request was received) and (2) I soon received personal, relevant, helpful support responses. Both Erika and Anton created short videos (Loom) which quickly showed me stet-by-step how to accomplish my goals.

    Thank you.

    Both the product (OptinMonster) features and [very importantly] the quality of support have lived up to the promise found in the reviews I’d read before taking the plunge.

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  • PC

    (@pranayachaudhary)

    Hi @owlsglobal

    Thank you for sharing your experience! We’re delighted to hear that Erica and Anton provided you with impressive and appreciated support. We understand that learning a new plugin can be challenging, and we’re glad they could assist you with specific challenges promptly. Your feedback motivates us, and we’re committed to delivering both a great product and quality support.

    If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

    Thanks again for your kind words and for being the best part of OptinMonster!

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