support is not responsive. minimum 2 weeks to wait (or even more)

  • eldrico

    (@cedricbonnard)


    3 months, 2 weeks ago

    The plugin look great but I contacted the support and it looks like you need a minimum of 2 weeks to get any answer. So if you have a bug or problem or question, better not to be in a rush, so better not to use the plugin for a business I guess.
    I tested other plugins that looks less good as this one but I contacted their support and got an answer in less than 2 days in other plugin, which sounds more trustable I think.
    I hope they can improve their support as it looks like the main problem here.

Viewing 1 replies (of 1 total)
  • Plugin Author Codemenschen

    (@codemenschen)

    hi @cedricbonnard

    We apologize for the delay. We have a completely separate Live Chat support platform. You can access this platform on the right side under the “Settings” section.

    For the best support experience, please use our dedicated support system so we can assist you more effectively.

    Thank you for your patience and understanding.

    Best regards,
    Codemenschen Team

Viewing 1 replies (of 1 total)
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