Support is non-existant

  • Over 3 weeks now with no response to mine or other users threads in the support forum.

    The plugin has cron tasks scheduled to run every 7 seconds (whats up with that?)

    The plugin doesn’t follow woo guidelines (I had to force a string of ‘.’ to identify an IPN call to make it compatible with other plugins that do follow the guidelines)

Viewing 1 replies (of 1 total)
  • Plugin Author Afterpay

    (@afterpayit)

    Hi @embercide,

    Thank you very much for your considered feedback.

    Very happy to address each of the notes raised in the feedback above, starting with the comment about response time.

    Each Afterpay Merchant is provided with a series of support channels for working through any technical challenges or concerns that may arise after completing an integration. Zendesk is our primary support channel, with response times typically within 1 business day. To date, the WordPress Support Forum has been used as a source of feature requests and enhancements for future builds – the team will continue to check the forum for feedback and commentary.

    Regarding the high frequency cron task, this was explained in a separate thread. For further detail please utilise the Zendesk channel via the link below.

    Very interested to learn more about the IPN challenge mentioned above. More than happy to assist in any way possible. Again, please use the link below, and be sure to include any details that may add value to the investigation.

    Please raise each matter separately to the support team so that a dedicated investigation can be carried out for each case. The following form is the recommended channel for requesting technical support:
    https://help.afterpay.com/hc/en-au/requests/new?ticket_form_id=193406
    A team member will respond to each item – typically within 1 business day – providing any further details or technical support as required.

    Thank you.

Viewing 1 replies (of 1 total)
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