Support is meh. Japanese filenames don’t work.

  • My client had two problems with this plugin. First, filenames that have Japanese characters don’t work with this plugin at all. This happens with other Asian languages too (the world is larger than the west, please support the other 5-6 billion people).

    More importantly though, we should have paid attention to the various reviews here about poor support. For a premium/paid plugin, the support is vague and didn’t resolve our issues after many support tickets.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Brad Touesnard

    (@bradt)

    Man, I’m really sorry to hear about your experience with our support. I’m the founder of the company behind this plugin and sincerely appreciate you taking the time to let us know about your experience. If you could email me at [email protected], I’ll personally investigate our conversation history with you. I hold our customer service to a high standard and your experience certainly does not sound like it has come close to meeting that standard.

    As for the particular issue you had, we resolved it in the 1.4 release back in mid March: https://deliciousbrains.com/wp-offload-s3-1-4-released/#non-latin-filenames

    Again, really appreciate hearing about this and I hope you’ll give us another chance in the future.

    Cheers,
    Brad

Viewing 1 replies (of 1 total)
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