Support is erratic at best

I installed the trial version to check it out. Run into a problem. Contacted the developer over “ask a question” on the help forum, replied to his welcome email, asked the same question over the “contact support” tab on the help forum. I got an answer once requesting an example even though my question went into an example at length and never heard anything back. Uninstalled the plugin and installed FormSite which I worked right away and it is also cheaper. FormCrafts is a nice form product and I see many questions being answered. My own experience was awful.