Support is disappointing

The Support offered by PMPro is disappointing. So disappointing we are looking at membership plguin options. I don’t have the free version but the paid version we’re paying $297/year american. I am still waiting for a response from one of my issues for over a week. Other premium plugins respond within 1-3 days. In fact, they have even done video chats with me and screen shares to get to the root of the problem.
You guys need to work on your support service.