Support is competent and the plugin is good

I’ve encountered two problems and I’d like to tell you about my contact with support.

The first concerns the loss of the link between the Woocommerce order and the participant. After several exchanges over several days with the same member of support, I was asked to set up a staging site for them. He then investigated and found that it was in fact an error in the Woocommerce configuration (due to another Divi plugin) that was causing the problem. I even received a video of the setting in question, which was really very professional.

The second problem is in the process of being resolved; they tell me they’re looking into it and working on it.

Personally, I can only recommend this plugin, which does its job well and is well integrated with Woocommerce feeds. The people involved are competent, at least those I’ve dealt with. If I read the improvements tracker, I can see that the product often evolves and that’s great.

The support convinced me, despite the fact that there’s only one exchange a day, rarely two. So when implementing this plugin, don’t leave it to the last minute, because if there’s a problem it may take several days to resolve. At least that’s what I learned from my experience.

Congratulations again to support, I’m sure they won’t forget to fix my second problem.