Support and communication is slow but they do fix it.

  • Support Tickets are a big waste of time, they should have a number for support because theres problems affecting sales on the website they haven’t helped at all. Faster support would be better but they take a day or more to respond with a ” Can you be more specific” and I have explained and screenshot the screen so I can let them see, they still have not responded to that, and its day two now. I spent the money because they look legit, but it feels like there not on top of it.

    Update:
    It took a while but they fixed it.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi m_donglyph,
    actually it seems that your ticket has been answered with a solution that solved your problem. ??
    So, because of that, may we ask you if you could please change your vote for our plugin?
    Thank you very much!

    Best Regards,
    Yithemes

    Hi!

    It is a nice plugin and everything is easy to configure.

    I am confused about the support tickets thing, I thought the tickets are only for premium users. Do you also offer support to free plugins via https://yithemes.com/contact/?

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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