Support is a joke

This plugin might be good, but from the free version I would not know. I have run into simple problems and the support has been a joke and an insult. The support has only responded once to any issue I have brought up, and has failed to help resolve any issue. I have seen that support does not even read the entire paragraph when reporting an issue, and then never respond a second time to the issue. This plugin has videos permanently muted when viewing my website using a cell phone, the videos are unable to be unmuted when viewed on cell phones. I was told this was a problem in the YouTube settings, but never told where these settings exist because as I said, support never replies more than once to an issue.