Support Horrible

The support for Acme is horrible! There are many issues with the template at least the one I have, I have had zero help with their support. I will contact them thru web or email and it takes a week or longer for a generic reply and then to forward to technical support is the reply. Our site has only worked a few months at most sine we used the template. We will be switching. They have nice looking templates its just not for us with their lack of support and templates not working.