Support has really gone down hill
-
I have used Woo for many years on many sites. I now no longer have access to live chats (which used to fix 100% of the problems quickly) and can’t even type in explanations for problems when submitting a ticket. So I wait and wait for an email response which is generic because I couldn’t add details to the ticket, so I don’t even get to fully describe the problem until after the first response. I can’t imagine why Automattic doesn’t understand that people don’t rate a program when things are working well. They rate it when you need help – and you either get it or you don’t. I have a lot of clients who are going to need better support than this when they have a problem.
-
Hi @jfguerin,
Thank you for sharing your feedback, and we’re sorry to hear about your experience with WooCommerce.com support.
Our team is dedicated to supporting you as quickly as possible, though response times may vary based on volume. Rest assured, if we can’t connect live, your message will be received, and we’ll follow up as soon as possible — either via live chat in your account or through email.
When you do reach out, please include any specific questions or concerns, as this helps us understand and resolve issues faster.
Please also note that this forum focuses on the WooCommerce Core plugin. For feedback or support regarding WooCommerce.com, the best place to reach out is through our support portal: WooCommerce.com > My Account > Support.
We appreciate your patience and understanding.
- You must be logged in to reply to this review.
