Support Genix Site Down

  • Resolved jkellis

    (@jigirene)


    1 year, 6 months ago

    Hi, I just went to your website to purchase the plugin and the whole site is down and displaying the error, “Error establishing a database connection.” I was excited to use this plugin for our support team but this makes me hesitant. Should I be concerned about the stability of this plugin/company? When do you expect the website to be back up and running?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Nazmul Huda

    (@nazmulhudadev)

    Hello @jigirene ,

    Thank you for bringing the website issue to our attention, and we apologize for the inconvenience you experienced. We’re pleased to inform you that our website (https://supportgenix.com) is now up and running smoothly.

    The “Error establishing a database connection” was an unexpected technical glitch and doesn’t reflect our usual stability. You can trust in the reliability of both our plugin and company.

    If you have any questions or need assistance with your purchase, please feel free to reach out. We’re here to help and appreciate your interest in our plugin for your support team.

    Best regards,
    Nazmul Huda

    Thread Starter jkellis

    (@jigirene)

    Thanks for your quick response. I’ve purchased the plugin and look forward to setting it up.

    Plugin Author Nazmul Huda

    (@nazmulhudadev)

    Hello @jigirene ,

    You’re very welcome, and thank you for your prompt purchase of our plugin! We’re delighted to have you on board.

    If you encounter any questions or need assistance during the installation or configuration process, please don’t hesitate to reach out. Our support team is here to help you get the most out of our plugin and ensure it meets your needs.

    Once again, thank you for choosing SupportGenix, and we appreciate your trust in our product.

    Best regards,
    Nazmul Huda

Viewing 3 replies - 1 through 3 (of 3 total)
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