Support for Pro Plugin

hi, am synonymous s.test and then possibly the full version to buy. but even here there are very few answers, gerase in such a complex program should be something standard to help one. I’ll probably look for something else, at the moment everything must enter with hand, because nothing works automatically. Sad. greeting

Hi nate! Thanks for your message! We do have a Nathan in our premium channel is that you? If yes then you should get a reply on both tickets today yet. Thanks!

Hey @rochesterj and @natebald

I do not disagree with this original post.
The PRO support needs to be a lot more responsive. That said, when the answers come in they are always detailed, and accurate.

I really like SportsPress, and @rochesterj does a fantastic job of answering the support tickets in this forum. However, the PRO version of ticket tracking and responding has a lot of room for improvement. As a paid PRO user, I should not be getting answers faster in the free forums compared to the PRO support channels!

My suggestion for PRO support would be to move into a logged-in user ticket experience.

Beaver Builder finally moved into a tracking system using Help Scout :
https://wphelpscout.com/
and it rocks.
You can track your ticket, find old answers when you need them again, and contain everything in one place instead of adding MORE email to my Inbox. Ugh.

Hi @corrinarusso

As always you have great suggestions.

We did have some issues with HelScout in the past, but lately it was working fine until the last couple weeks (some tickets missing or assigned as spam by accident).

A logged-in ticket system can be better for users indeed, as you’d have a single point of contact with all current issues. On the other hand, direct email (which for us is a ticket system as well) may be easier to reply to. You don’t have to log in into an external service, then check if there are replies.

But this is a good point, let me take this to our devs and management ??

Thanks!

@rochesterj look forward to your emails. Both are impacting launch of the site and clients ability to recoup initial investment.

Thanks for the quick reply @rochesterj

Personally, I think the process needs to change, however the first issue to address would be to give priority to PRO users. It’s kinda frustrating to see tickets being answered in the free forums first. ??

@rochesterj Thanks for your help today, I am really hoping we can keep this momentum going and resolve the issues at hand. As @corrinarusso mentioned priority should absolutely be given to PRO users.

I am a PRO user too and i have to agree, @rochesterj @savvasha and even user @corrinarusso replies in the forums are far superior than pro email system.
Its faster and they seem to understand i am a thicko so replies are generally very helpful and easy to follow, i for one is very grateful so keep it up please.

Kev

• This reply was modified 4 years, 11 months ago by kev147.

@kev147

Appreciate the shoutout!

@corrinarusso following up to see if we can resolve to post type creation issue today. Thanks.

Hi @natebald , sorry I don’t know what you’re referring to re: your issue.

My ticket open. Regarding the custom post not saving from Gravity forms. I followed up with email this morning.

Hi @natebald, I don’t work for SportsPress, or their support.
I’m just an end user who replies to support requests in the public forums.
If you need support, post to the open forum.

Sorry @corrinarusso I meant to direct this at @rochesterj

@rochesterj so I havent heard anything in a week via your “Pro Support” what gives?