Support for Android tiny image problem dismissed by support

  • I searched through the support threads for a solution to ‘tiny image’ on mobiles problem. I keep seeing the topic marked RESOLVED but never a solution so I asked how it was Resolved. The response was telling me to communicate in private for Apple. I sent a system screenshot of my Android 6 and hardware specs and the reply was “… if you use it on Apple let us know…”. Feeling dismissed, I resolved the problem by removing the plugin. No other option offered. Terrible support.

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  • We cannot agree more with you, @englishw5. Such an embarrassing situation. We have spoken with the support staff member who responded to you and seems the person did not understand the described issue fully. Yet, could have been more polite and responsive in regards to suggesting solution, instead of asking to contact Apple. We are not sure if this is still relevant for you, but in any case, if you’d decide to give us another try, ask for Greg to give you assistance in any case. Thank you and we are begging your pardon one more time.

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