Support doesn’t reply after long time!

  • Hi, I purchased this plugin and it’s pretty good but I am having an issue with the comments field on the signup form. Even though a client fills it in, it doesn’t get sent to my email. This means that people are leaving me messages which I never get…they just disappear into the ether.
    I can’t figure out how to add this to my notification emails. I have sent several tech support requests in the “plugin area” but I get no answer. Please help!-Alisa

    • This topic was modified 5 years, 12 months ago by alisaamor.
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  • @alisaamor,

    I’m very sorry to learn about the delays you have experienced with the plugin.

    We have experiencing some issues with our support ticketing system and your ticket got blacklisted. We’re sorry about this issue we’re working hard in order to improve our support and response time.

    We’re not allowed to offer support on this section. However, please login to your account and update your ticket with your WP username, that way we will check your issue immediately.

    Once again, we apologize for any delays and inconvenience you may have experienced.

    We look forward to hearing from you.
    Cheers

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