Support custom theme

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi Patrick,

    Sorry we missed your message in the previous topic, unfortunately, due to large number of issues and cases that support is facing, we cannot offer this level of guidance, it takes too much time, and we have no resources to provide support for every custom theme, even if you are using Core+ bundle. The main purpose of this forum is for us to catch and address product bugs, but hopefully other users can help you. We’ll keep this topic open for a few days for other user to chime in if possible. Thanks for your understanding.

    Ben

    • This reply was modified 7 years, 2 months ago by Benjamin.
    Thread Starter Leitner

    (@leitner)

    Hi Ben,

    thank you for your answer.

    One last question: could you exclude that this is a bug?

    Regards
    Patrick

    Please log into your Timely account and open a ticket by clicking on the Get Help link, or click here: https://dashboard.time.ly/account/get-help and if possible send your custom theme there, we’ll take a look.

    Thanks,
    Ben

    Thread Starter Leitner

    (@leitner)

    Hi Ben,

    thank you very much.
    I’ve opened a ticket.

    Regards
    Patrick

    Thank you, we will continue there.

    Ben

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Support custom theme’ is closed to new replies.