Support agents front end submission

  • Resolved MistaDan

    (@mistadan)


    7 years, 9 months ago

    Hi,
    We have a client that wants their support team members to be able to submit from the front end instead of getting this message:

    “Sorry, support team members cannot submit tickets from here. If you need to open a ticket, please go to your admin panel or click here to open a new ticket.”

    They understand that they can create the tickets from the back end, they just want the flexibility to be able to do it from either place.

    Any help would be awesome.

    Thanks!

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  • Thread Starter MistaDan

    (@mistadan)

    Nevermind, I see the filter now, you guys thought of everything!

    If you want to allow admins and agents to submit tickets through the
    front-end, please use the filter wpas_agent_submit_front_end and set the value to (bool) true.

    thanks

Viewing 1 replies (of 1 total)
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