Support Agent Portal at the frontend shortcode not working

I can’t help thinking how ironic it is that you market a support- and ticket plugin… and yet you don’t answer a simple support request…

Hello @pedrodk ,

First of all, make sure you have added the following code on the fuction.php file or using any code snippet plugins.

?add_filter('fluent_support/portal_admin_base_url', function($url){ $url = 'https://your-forntend-support-page-fullurl/#/'; return $url;});

On there, you can see the URL is ‘https://your-frontend-support-page-fullurl“. Replace the URL with the page URL where you want to add the Front End agent portal.

After that, use the shortcode [fluent_support_admin_portal] on this page. Hope, this will work fine.

However, after following this, if it does not work, please open a support ticket at WPManageNinja Portal with a temporary credential. We have to check this from your end.

Thank you

Hi Ahsan,

What e-mail (your e-mail) should I use for a temporary login to our client’s website?

Suddenly the thread is marked as resolved… It has not been resolved.

bw P.

If you are a pro user, you should have an account to the WPManageNinja portal. However, you can use any of the emails to create an account and open a support ticket. We provide priority support for every user.

Thank you

Hi Ahsan,

I think you misunderstand.

It’s your e-mail (at your end) I need in order to create a temporary login for our clint’s website.

I can’y give you access without an e-mail to create a temporary user.

My bad, maybe I wasn’t clear enough. This is a public thread and we usually don’t ask to share anything confidential here.

Please open a support ticket at the WPManageNinja Support portal. We will share everything we need. We do have a dedicated Support team for Fluent Support Plugin.

Thank you

This is going round in circles.

I have already submitted a support ticket at WPManageNinja, but I get no answer.

That, however, stille requires that you inform me of an e-mail so that I can create a login for your support to use to login to our client’s website.

… to think that it should be so hard to get some support from you guys…

I have replied to your ticket. Please continue the conversation on this ticket. After, solving the issue, I will share a detailed reply here so that other users having the same issue can find a solution.

Thank you

Hello @everyone,

The front-end agent portal feature is exclusive to the pro version. Access to it requires upgrading to the pro version.

Thank you

You couldn’t just have informed about that from the start?

You call yourself a support function?

What a f….. waste of time this has been.

Dear Pedro,

I sincerely apologize for the oversight and the frustration it has caused. You are right, and we should have informed you from the beginning that the front-end agent portal feature is exclusive to the pro version of our product.

However, I didn’t know you are using only the free version. We have updated our documentation and mentioned that this is a pro feature.

Please feel free to reach out if you have any further questions or need assistance with anything else.

Thank you for your understanding.